Customers may order through the following options:

A. Pay-As-You-Go Orders

Customers can place individual orders according to their project requirements. Pricing depends on the design, complexity, size, stitch requirements, and requested file formats.

Payment terms will be communicated during the ordering process.

B. B2B Partner Deals

We offer customized business pricing for eligible customers with bulk orders or ongoing design requirements.

B2B Partner Deals may include customized pricing based on order volume, project requirements, and the expected working relationship. Any special rates, service arrangements, or payment terms must be agreed upon in writing.

B2B pricing is not a subscription and does not automatically create recurring billing obligations.

To discuss a business partnership, contact order@Digitizing.Store.

• Prices will be communicated before an order is processed.

• Customers are responsible for providing accurate order details and paying the agreed amount.

• Available payment methods will be displayed or communicated during checkout or order confirmation.

• For Pay-As-You-Go orders, a preview may be provided for review before the final files are released. Payment must be confirmed before delivery of the final files where this arrangement applies.

• Any special payment arrangements for B2B partners must be confirmed in writing.

• Additional charges may apply if the customer requests substantial changes to the original design requirements after work has begun.

We will communicate any applicable additional charges before proceeding.

Digital Preview: Shared immediately after design completion.
Final Files: Delivered after payment confirmation.

Our standard turnaround target is generally within 24 hours, while eligible rush orders may be completed in approximately 6 hours.

These are estimated turnaround times, not unconditional guarantees. Actual delivery may vary depending on design complexity, order volume, revisions, technical issues, and the information provided by the customer.

If a delay is expected, we will make reasonable efforts to communicate it.

Completed files will be delivered electronically through the agreed delivery method.

Customers must provide clear artwork, accurate instructions, and any relevant details needed to complete an order.

Depending on the project, this may include:

• Design size and placement.

• Garment or material type.

• Required embroidery or vector file format.

• Thread colors or color references.

• Special stitching or artwork instructions.

Customers are responsible for reviewing the information submitted and ensuring they have the rights or permission to use any artwork, logos, trademarks, or other materials they provide.

Delays caused by missing, inaccurate, or incomplete information may affect turnaround time.

If we cannot proceed because required information is missing, we may contact the customer for clarification. If the customer does not respond within 48 hours, the order may be placed on hold. Any payment or credit arrangements for an inactive order will be communicated to the customer and handled under the applicable order agreement.

Where applicable, we may provide a preview of completed artwork before releasing the final files.

Customers should review previews carefully and communicate any concerns before approving delivery.

• Corrections required because our delivered work does not match the agreed instructions will be addressed without additional charge.

• Changes to the original instructions, design concept, dimensions, or other approved requirements may be treated as additional work and may incur extra charges.

• Customers should provide clear feedback and reference details when requesting revisions.

• Final approval confirms that the customer accepts the design as presented, subject to any applicable correction obligations stated in these terms.

Embroidery results can vary depending on the embroidery machine, fabric, stabilizer, thread, garment construction, and production settings. We prepare files according to the information available, but we cannot guarantee identical physical results on every machine or material.

We provide files in the formats agreed upon when the order is placed.

Additional file formats may be supplied at no extra charge when agreed as part of the order. Requests involving additional design work or substantial changes may incur a fee.

Customers are responsible for confirming that the requested formats are compatible with their equipment, software, and production workflow.

Because our services involve custom digital work, refund eligibility depends on the circumstances and the stage of the order.

• If work has not started, a cancellation or refund may be considered according to the order terms.

• Once custom work has begun or files have been delivered, refunds may be limited.

• If the delivered work has a material issue or does not meet the agreed requirements, we will review the matter and may offer a correction, replacement, partial refund, or another appropriate resolution.

• Customers may be asked to provide screenshots, photographs, files, or a description of the issue to help us assess a complaint.

Each request will be reviewed fairly. Nothing in this section limits any consumer rights that cannot legally be excluded.

Customers retain ownership of the original artwork and materials they own and provide to us.

Subject to full payment and any separate written agreement, customers may use the completed custom files for the purpose agreed upon in their order.

Digitizing.Store does not claim ownership of a customer’s original logo or artwork merely because we process or modify it.

Customers must ensure that they have permission to submit and use any third-party artwork, logos, characters, or trademarks. We reserve the right to decline work that we reasonably believe infringes another party’s rights or violates applicable law.

We may not display customer artwork, designs, or completed projects in our portfolio or marketing materials without appropriate permission, unless otherwise agreed or permitted by law.

We understand that customers may provide confidential business materials, logos, product designs, and other private information.

We will take reasonable steps to protect customer-provided materials and use them only as needed to provide the requested services, manage orders, provide support, and meet applicable legal obligations.

Customers should not send passwords, payment card details by email, or other sensitive information that is not necessary for their order.

B2B Partner Deals are intended for businesses with bulk orders or recurring project needs. They are customized arrangements rather than subscription plans.

The following may be agreed upon in writing for each partnership:

• Pricing and volume-based discounts.

• Order submission and approval procedures.

• Turnaround expectations and priority handling.

• Payment terms and invoicing arrangements.

• File delivery, revisions, and communication procedures.

Unless expressly agreed in writing, a B2B arrangement does not guarantee a minimum order volume, exclusive service, fixed turnaround, or ongoing discount.

Either party may request a review or end a B2B arrangement subject to any outstanding orders, agreed commitments, and applicable law.

Customers agree not to misuse our website, interfere with its operation, attempt unauthorized access, distribute malicious software, or use the website for unlawful purposes.

We aim to keep our website and services available, but we do not guarantee uninterrupted access. Website content, pricing, service descriptions, and available features may change over time.

Changes will not retroactively alter an order-specific agreement where doing so would violate applicable law.

To the extent permitted by applicable law, Digitizing.Store is not responsible for indirect, incidental, or consequential losses arising from the use of our website or services.

We are not responsible for production problems caused by inaccurate customer instructions, incompatible equipment, unsuitable materials, third-party software, or changes made to delivered files by others.

Nothing in these terms excludes or limits liability where doing so is prohibited by law, including liability that cannot legally be excluded.

Our handling of personal information is described in our Privacy Policy. By using our website or services, you acknowledge that personal information may be processed as described in that policy and as permitted by applicable law.

We may update these Terms and Conditions from time to time. The revised version will be published on our website with an updated revision date.

The terms applicable to a particular order will be determined in accordance with the agreement for that order and applicable law.

These Terms and Conditions are subject to the laws applicable to the relevant transaction and jurisdiction, without excluding any mandatory consumer protections that apply to the customer.

Any dispute will be handled by a court or other forum with appropriate jurisdiction, subject to applicable law.

If you have questions about these Terms and Conditions, an existing order, or a B2B Partner Deal, please contact us:

Digitizing.Store
Email: order@Digitizing.Store

Your Design, Digitized with Precision.